Espresso Machines with Conical Burr Grinder, 20-Bar | AIRMSEN BCM2316

My coffee machine stopped working within the first month or two of having it. Called customer service number for them and they directed me to record a video of the machine not working, and give a detailed email to them of when I bought it and model number of the machine. Luckily I had all of that on hand since I bought it online and had an online receipt on Walmart. The customer service was quick to respond to me within the same day or next morning! I was impressed and grateful for the good customer support. I only emailed back and forth for a day and a half (because I didn't check for their response not knowing they'd respond so quickly). They sent out the new coffee maker the same day they replied to my email. I was grateful! Of course I didn't have to pay for shipping or handling of the new coffee maker. New coffee maker has outlived the other one of course. Glad to know this company is quick to respond and helpful. This is the best coffee maker I've ever had so I was happy to see this one working. No problems and it's been a while now. Realized I need to give them a good review because they dealt with this issue in such a timely and professional manner.

This AIRMSEN Espresso Machine with Burr Grinder, Milk Frother & Steam Wand arrived packaged very well and in excellent condition. This Stainless Steel AIRMSEN Espresso Machine arrived on the date and time promised when the order was placed. We really enjoy our Coffee and wanted something that we could easily make Cappuccino, Latte or Cold Brew Iced Coffee. This AIRMSEN Coffee Machine can do all that including Expresso and americano. This AIRMSEN Coffee Machine came with every accessory needed to make the best coffee style that you choose whether it's Expresso or any of the other mentioned types of coffee. The instructions are very well written and very easy to follow. The steamer works very well and the Grinder can be adjusted to the exact grind you would prefer. So if you have always wanted a machine that can make really good coffee and a variety of coffee products, I would definitely recommend this AIRMSEN Espresso Machine.

I grew up with an Italian Mom who used to make Espresso coffee for every family gathering using a simple stovetop pot. So, in the back of my mind, since I am an avid coffee drinker I wanted to follow the family tradition but just in a more sophisticated way like, for example, using a steam wand to froth the milk. Being that I am new to machines I was a bit frustrated in trying to learn how to become efficient. First, I wanted to learn the difference between a Latte, Cappuccino, and an Americano. You can Grok that answer which explains it, of course, perfectly.
Then I got into studying the machine, and that is where frustration set in. Everything is easy when you know how but breaking through that barrier can be daunting when especially there are so few videos that train beginners. So, for example, after seeing another maker have milk in the tank I was wondering where the milk tank was. Dumb! I discovered you use steam from water through the frothing tube to create foam in the milk already in the cup. Okay, so onto the machine.
I love the extra capacity; it even has a grinding feature with ten different grind settings, and it is detachable for easy cleaning. So, you put the whole beans in the top and grind them fresh which is a superb way to ensure a fresh cup. I also love that there is a permanent filter, so you are not forced into buying replacement filters non-stop.
I really like the size. You can see how much more substantial it is next to the Laekerrt in the photos. I'm accustomed to seeing huge commercial machines, for example at restaurants, but they are very expensive. This one makes a nice blend of size and functions at a really attractive price. The steam wand is detachable and that is a nice feature because being able to easily clean that out after every use eliminates any build up and aftertaste. The overall stainless-steel build is great for keeping it looking nice on the countertop, and the stainless-steel burs according to the manufacturer will last for over 10,000 cups. The touchscreen control panel makes for an easy clean up eliminating fingerprints and smudges and makes for a great way for beginners like myself to learn the ropes more methodically.
Might I suggest you get the Adorever Milk Frothing Pitcher made from stainless, which is not included but a great thing to have if you want to make steamed milk flower designs. The one I purchased from Amazon that you can see in one of the photos. It is incredibly inexpensive and well made.
I have learned that Espresso is as much of an art form as it is the simple task of making a cup of coffee. There are intricacies acquired over time. So, for example when grinding and tamping the beans if a hill forms on one side of the grinds, and you tamp that down that way without evening the distribution, the hot water will flow down the thinner side and avoid the denser compressed area. So, even it out first. I am looking forward to maintaining the family tradition of making Espresso and sampling different roasts to find my preferred.

I’m learning. This is my first experience with an espresso machine. I have to say, after some “learning experiences,” my first suitable cup with foam tasted quite good. I think I’m catching on. As a newbie, it helps to read instructions. For example, with the bean holder on top improperly placed, guess what? No grounds. The holder must align with the unlock symbol on the left and then be twisted to align with the front lock symbol. Voila! A slot opens and the beans fall through. Simple when paying attention to symbols and instructions. With more practice, my foaming skills will improve. It’s a good idea to stop foaming before the foam erupts over the edge of the frothing pitcher. (Just one of my lessons.) For easy access on the counter, we bought a rolling/rotating slider tray that holds the espresso machine. We also bought a frothing pitcher. The machine is compact and good looking, with an easy to read and use display on the front. We are really enjoying our espresso machine. It works great once you get the hang of it. By the time family comes over again, I just might be an impressive barista! :-)

The good news is that you do eventually get a very good cup of coffee with this Airmsen machine, but you do have to work at it. The machine was well-packed, but it took two college grads two hours to successfully produce a rich, hot espresso. (The owner’s manual is not super clear and there are a lot of steps to prep the machine for operation.) The grinder works well but is somewhat glitchy – sometimes giving you more or less ground coffee than expected. The touch panel is also a little temperamental and only responds if you apply the right amount of pressure for the right amount of time. Still, the machine produces a flavorful espresso with a nice crema on top. It's compact, easy to clean, and looks smart on the counter. Overall, a good value at this price point, especially with options for hot or cold brew and the milk steamer for lattes.