Privacy Policy

1. WHO WE ARE

Airmsen considers the protection of personal information of third parties in its possession to be very important, and is committed to protecting the privacy of those third parties, including but not limited to its customers, website visitors, job applicants and other individuals who interact with us (referred to below as "you", "yourself" or "your").

This Privacy Policy relates to the collection of personal information using online methods (including the www.airmsen.com website) and offline methods as specified below. It also explains your rights with respect to your personal information, and how you can reach us to update it or to get answers to questions about our privacy practices.

In accordance with Article 13 of EU Regulation 2016/679 (the General Data Protection Regulation, or "GDPR"), MEOMY CO LTD, doing business as AIRMSEN (referred to below as "Airmsen", the "Company", "we", "us" or "our"), is the data controller of the personal information collected on this website. The Company is also the data controller of personal information that may be collected when you interact with us, for example when you contact us by email, phone, web chat or another communication method, or when you participate in a promotion.

Data controller and contact details:
MEOMY CO LTD (d/b/a AIRMSEN)
c/o Denver, Colorado, United States
Email: service@airmsen.com
US toll-free: +1 844-725-2333

In this Policy, "Airmsen" refers to MEOMY CO LTD, doing business as AIRMSEN.

This Policy applies to customers and visitors in the United States, Canada, the European Economic Area (the "EEA"), the United Kingdom, Switzerland and other regions in which we sell. It does not apply to third-party websites, applications or services, even where we link to them.

2. DATA THAT MAY BE COLLECTED

The information we collect varies depending on which Airmsen product or service you use, and on how you interact with us.

Identifiers. This includes contact details such as your name, phone number and email address, as well as your user ID, password and similar security information required for authentication and access to your account. We collect the information you provide when you interact with us online, by phone, by email or by mail with our customer support channels, place an order in our online store, respond to our surveys or promotions, or provide any additional information needed to deliver our products and services or to respond to your inquiries.

Other personal information. This includes any data or information that identifies, relates to, describes, is reasonably capable of being associated with or linked to, directly or indirectly, a particular person, or that could uniquely identify a person. This includes account details, order history, wishlists and saved preferences.

Commercial information. This includes transaction information, purchase history, records of products or services purchased, obtained or considered, order value, currency, discounts applied, delivery method, and other purchasing or consuming histories or tendencies, such as products you view or find interesting.

Financial information. Payments are processed by third-party payment service providers. We do not receive or store your full card number, CVV or full bank account details. We receive limited information from our payment providers, such as card type, the last four digits, expiry date, billing address and transaction status, so that we can confirm payment, issue refunds and handle chargebacks.

Internet or other network activity information. This includes your IP address, device type, operating system, browser type and version, language settings, referring URL, pages viewed, products viewed, search terms, items added to cart, checkout activity and interactions with our emails. Our use of cookies and similar technologies is described in Section 6.

Approximate location. Country and city-level location derived from your IP address, used for currency and market configuration, shipping and fraud prevention. We do not collect precise GPS location.

Audio, electronic, visual and similar information. This includes images, audio, video or call recordings you provide to us or that are created in connection with our business activities, for example photos or videos you send to our customer support team when reporting a product issue.

Communications and preferences. This includes emails, chat messages, contact form submissions, product reviews, survey responses, and whether you have opted in or out of our marketing communications.

Inferences. Inferences drawn from the information above, such as product preferences or likely interest in a product line, used for personalization, marketing and analytics.

We do not intentionally collect sensitive personal information (for example health data, biometric data, precise geolocation, racial or ethnic origin, or government-issued identification numbers) in order to provide our products and services. We do not collect information from mobile applications or from connected appliances.

3. LINKS TO OTHER WEBSITES AND SOCIAL MEDIA

If you select (click) on a third-party advertisement or other third-party content on our website, you may be directed to a third party's website (URL), and you visit those sites at your own risk. We strongly advise you to review the privacy policy of every website you visit, because their terms of use and privacy policies will apply, not ours. We do not monitor or review, and we are not responsible for, websites or webpages owned, controlled, managed or operated by third parties, including our own service providers, and consequently we cannot be and are not responsible for their privacy practices or policies.

If you choose to follow a link on our website that leads to a social networking platform, depending on the platform and your settings, if you post or enter information or interact with the platform or others, that information may also be visible to others, and again you do so at your own risk. Once you leave our website, your personal information and any activity or transactions you engage in will be under their control and subject to their policies, not ours. Like all other third-party links, we have no control over and are not liable or responsible for any use of your information by or through any social networking platform.

Our website may also contain videos from external platforms, which are video hosting, sharing and services platforms (for example, but not limited to, YouTube, operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043). These videos may be embedded on our website with the aid of a plugin, a program that allows you to view the videos directly through our website. Although they appear on our website, your browser may establish a direct connection to the external platform's servers and the platform may detect the websites you have accessed, including ours. If you have an account with that external platform, the platform may also be able to associate this information with your user account. You may be able to avoid this by logging out of your external platform account before viewing the videos (which use these plugins), but to be sure you should consult the external platform's privacy policy and terms of use, since that is the only source of accurate information regarding your rights and obligations in relation to their websites and platform.

4. HOW WE COLLECT YOUR PERSONAL INFORMATION

Airmsen collects and processes your personal information in the following circumstances:

if you visit our website or create an account with us;
if you place an order in our online store, or add items to your cart;
if you contact us to request pre-sales or after-sales assistance, or to make a warranty claim;
if you respond to our marketing activities, for example when you submit your details online, sign up for our newsletter, or take advantage of a promotional offer;
if you participate in a survey, review program, contest or promotion;
if you interact with our emails, or with our advertising on third-party platforms;
if service providers and business partners such as payment processors, fraud-prevention providers, shipping carriers, review platforms and analytics or advertising partners provide data about you in a manner that is permitted by law; or
if you provide personal information on behalf of someone else, in which case you must first ensure that they have read this Privacy Policy.

Please help us keep your personal information up to date by telling us about any changes. Any change of address or email address should be communicated to us promptly in order to avoid problems in the use of our services.

5. FOR WHAT PURPOSES CAN YOUR PERSONAL INFORMATION BE USED

The processing of personal information must be justified by one of the legal bases established by applicable data protection laws and regulations, as described below.

(a) Establishment and execution of contractual obligations, including communications regarding products and services.

We may process your personal information in order to establish and execute a contractual relationship, to provide the services you have requested, to process your order and payment, to arrange delivery, and to respond to reports, complaints, returns, refunds and warranty claims. We may also use your contact details, in particular your email address, to provide you with information concerning a product or service you have purchased, such as order and delivery confirmations.

Legal basis: performance of a contract. One or more of the categories of data identified above are necessary to enable us to manage the contractual relationship. If you do not provide them, we will be unable to place the contract into effect.

(b) Operational management and strictly related purposes, for access to the website and your account.

We may process your contact details to enable you to complete the registration procedure on our website and to access your account area, in order to view your orders, track deliveries, download documents relating to the services you have purchased, and process other requests made through the website. We use strictly necessary cookies to keep your session and cart working during checkout, as described in Section 6.

Legal basis: performance of a contract.

We may use your contact details to carry out surveys aimed at measuring customer satisfaction in relation to the service provided, and to understand how our website, products and services are used.

Legal basis: legitimate interest of the Company in verifying and improving the quality of its services, or your consent where consent is required.

(d) Marketing to fulfill your needs, or to inform you of promotions, including based on your preferences.

Where you have given us your consent, we may process your contact details for marketing and advertising purposes, to inform you of promotional sales initiatives by automated means of contact (email and other mass communication tools) and, where permitted, traditional contact methods, as well as for market research and statistical surveys, within the limits of the consent you have given. Where you have given us a specific consent, we may also process your contact details, your interests and other personal information in order to send you advertising communications based on a customer profile designed around your personal preferences and interests.

Legal basis: consent. Your failure to give consent in no way affects the contractual relationship. The provision of these data is voluntary; without consent we will not process your personal data for these purposes. You can withdraw your consent at any time using the unsubscribe link in any marketing message, by updating your marketing preferences in your account, or by contacting us. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

(e) Communication to group companies and affiliated entities.

We may communicate your contact details to affiliated companies within our group of companies for activities strictly connected to the purposes described in points (a), (b) and (c) above. Where you have given your consent, we may also communicate your contact details to group companies for marketing and advertising purposes, to inform you of promotional sales initiatives, within the limits of the consent you have given.

Legal basis: legitimate interest for internal administrative purposes and for managing services and user requests within the group; consent for marketing purposes, which you may withdraw at any time.

(f) Compliance with legally binding requests from authorities, and compliance with legal obligations.

We collect your personal information to comply with our legal obligations, including tax, accounting, consumer protection and product safety obligations, and to respond to legally binding requests from public authorities. We may also process your personal information to determine, assert or defend against legal claims.

Legal basis: legal obligations with which the Company must comply; and our legitimate interest in protecting our rights.

(g) To maintain, improve and develop our website, products and services.

We use the information to ensure our website, products and services are working as intended, and to make improvements to them. We also use the information we collect in existing services to help us develop new ones, and to customise services for you.

Legal basis: legitimate interest in improving and developing our products and services, or consent where cookies requiring consent are used for this purpose.

(h) For internal data analyses.

We use personal information for internal analytics to understand how our website and services are used, for example to measure traffic, conversion and the effectiveness of our pages.

Legal basis: legitimate interest in understanding and improving our business, or consent where cookies requiring consent are used.

(i) Security, fraud prevention and dispute resolution.

We use device, order, payment and correspondence data to detect and prevent fraud, abuse and security incidents, to verify transactions, and to investigate chargebacks and violations of our terms.

Legal basis: our legitimate interest in protecting our business and our customers, and compliance with legal obligations.

We do not make decisions about you based solely on automated processing that produce legal effects or similarly significantly affect you. Where our advertising relies on profiling, we do so on the basis of your consent, and you may withdraw it at any time.

6. COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers use cookies and similar technologies (such as pixels, tags and local storage) to operate the website, remember your preferences, measure performance, and show you relevant advertising. Where we use the term "cookie" below, we mean any and all tracking and data-gathering technology used by our website.

Categories of cookies we use:

Strictly necessary: required for the website to function, for example keeping items in your cart, processing checkout and maintaining security. These cannot be switched off through our consent tool.
Functional: remembering your preferences, such as language and region.
Analytics: helping us understand how visitors use the website. We use Google Analytics 4.
Marketing: used to measure and target advertising, and to link activity across websites and devices.

Consent and your choices:

When you first visit the website, a cookie banner asks you to accept or reject non-essential cookies. We do not place analytics or marketing cookies until you have given consent, unless permitted by applicable law.
You can change or withdraw your consent at any time by opening "Cookie settings" in the footer of the website.
You can also control cookies through your browser settings, and opt out of personalized advertising through the industry tools available in your region, such as the Digital Advertising Alliance (United States) or Your Online Choices (EU/UK).
We honor Global Privacy Control (GPC) browser signals as a request to opt out of the sale or sharing of personal information and of targeted advertising, where required by law.

Third parties that may set cookies through the website include: Shopify (our ecommerce platform and hosting provider), Google (analytics, through Google Analytics 4 and the Google Tag), Klaviyo (email and SMS marketing), and Judge.me (product reviews). Where we enable additional advertising tools in the future, we will update this Policy and, where required, ask for your consent before those tools are activated.

7. SMS TEXT MESSAGING

If you provide us with a mobile phone number (a "Mobile Number"), whether by email, on our website, by interacting with our customer service representatives, or by entering it as part of your profile information when you set up an account with us, you are representing to us that the Mobile Number you provide has been assigned to you in connection with an account you have with your wireless carrier, or that you have the unrestricted right and authorization from the account owner to use the Mobile Number assigned to that account, including the right to send and receive SMS (text messages), referred to below as "Text Messages". If you are no longer an authorized user of the Mobile Number you provided to us, you agree to notify us immediately at service@airmsen.com.

Consent to receive Text Messages
By providing a Mobile Number you are consenting to our sending a Text Message to the Mobile Number you provide to us, and we will require you to expressly opt in to receiving Text Messages from us, even if that Mobile Number is registered on any State or Federal/National "Do Not Call" list. The first Text Message we may send you will include our name and an indication that subsequent Text Messages may be promotional or marketing-related, and, if you have an account with us, information related to your account and any transactions initiated in connection with it.

If you request information from us or contact our customer service representatives and provide a Mobile Number, we may also send you Text Messages that respond to your request. Message and data rates may apply depending on the wireless carrier and service plan you have. We may also use automated technology, such as an auto dialer or automated system, to send you promotional or marketing-related Text Messages.

When we send you the first Text Message, we will ask you to reply "YES" to consent to receiving Text Messages from us in the future. If you do not reply "YES", or you reply "NO", reply "STOP", or simply do not respond at all, we will understand that you do not wish to receive any further Text Messages from us. By replying "YES" you give us your express written confirmation that you consent to allow us to send you Text Messages in the future. Each Text Message will include our name, a reminder that you can opt out and that message and data rates may apply, and the marketing, customer service, account or transaction information that is the reason for sending it. We may also provide your Mobile Number to third-party customer service, technical support and other operational service providers with whom we have contracted in order to provide you with service on our behalf, and we authorize them to do so only in compliance with these terms.

You can opt out at any time
You can opt out of receiving Text Messages from us by replying to any future Text Message with the word STOP. We will send you a Text Message confirming that we have received your opt-out request, and will no longer send you Text Messages once it is processed. You can reply HELP for help at any time. Message and data rates may apply.

No mobile information will be shared with or sold to third parties or affiliates for marketing or promotional purposes. Text Messaging originator opt-in data and consent are excluded from all categories of information described in this Policy, and will not be shared with or sold to any third parties.

8. HOW WE KEEP YOUR PERSONAL INFORMATION SAFE

The Company maintains administrative, technical and physical safeguards to protect the personal information it holds against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing. In addition, the Company requires its suppliers to protect such information from unauthorized access, use and disclosure.

The security measures we have adopted include:

strict restrictions on access to your personal information, based on necessity and solely for the purposes communicated;
perimeter security systems to prevent unauthorized external access;
secure management of access to information systems so that data is processed only by authorized personnel;
tracking of access to your personal information by our personnel, and verification of the related purpose;
encryption of data in transit, using TLS technology, for transactions on our website that require the entering of personal information;
payment processing exclusively through PCI DSS compliant payment service providers;
vendor due diligence and contractual confidentiality and security obligations for our service providers.

The safety and security of your information also depends on you. Where we have provided you with, or you have chosen, a password to access our website or services, you are responsible for keeping it secret and for complying with any other security procedure we inform you of. Please do not share your password with anyone.

We encourage you to use caution when using the internet, as it is not 100% secure. No method of transmission or storage is completely secure, and we cannot guarantee the security of your personal information transmitted electronically. If a security incident occurs that is likely to result in a high risk to your rights and freedoms, we will notify you and the relevant authorities as required by applicable law.

9. HOW LONG DO WE STORE YOUR INFORMATION FOR

We will keep your personal information only for the length of time necessary to achieve the purposes for which it was collected, or for any other related and lawful purpose. Therefore, if your personal information is processed for two different purposes, we will keep the data until the lengthier purpose is achieved. However, we will cease to process the personal information collected for the purpose whose retention period has expired.

We limit access to your personal information to only those individuals who need to use it for the appropriate purposes. When your personal information is no longer required, or when there is no longer any legal precondition for keeping it, it will be irreversibly anonymized or securely destroyed.

The retention periods relating to the different purposes described above are as follows:

(a) Compliance with contractual obligations: data processed to comply with any contractual obligation is kept for the duration of the contract and in any case no longer than the subsequent 7 years, in order to verify any outstanding issues, including accounting documents such as invoices, and to comply with tax and accounting obligations.
(b) Operational management and strictly related purposes for access to the website: data processed for these purposes is kept for the duration of the contract, and in any case no longer than the subsequent 7 years.
(c) Customer satisfaction surveys: data processed for these purposes is kept for 5 years from the date of collection of the personal information, except where you decline to receive further communications.
(d) Marketing purposes, including profiled marketing: data processed for marketing purposes is kept for 5 years from the date on which you provided your consent, except where you decline to receive further communications; for profiled marketing purposes, data is kept for 12 months.
(e) In the event of disputes: where it is necessary for us to defend ourselves, or to take action or bring claims against you or any third party, we may keep the personal information we reasonably deem necessary for such purposes for the length of time it takes to pursue the claim.
(f) Cookies and similar technologies: as set out in our cookie banner and cookie list, typically up to 26 months for analytics cookies and up to 13 months for advertising cookies.

The periods above are our standard defaults. Please confirm them against your actual practice before publishing, and adjust where your tax or accounting rules require a different period.

10. WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH

The provisions below explain what we may or will do with your information once we obtain it. Although there is more specific detail in the sections that follow, some general principles apply:

We limit access to personal information to only those individuals and firms who need to use it as permitted by this Policy and applicable law;
Unless we have your informed consent, we do not share, sell, rent or lease any of your personal information to anyone, except as specifically provided in this Policy;
We may share information with our parent company, subsidiaries and affiliated companies within our group of companies;
We may share information with any successor to all or part of our business, or in connection with a merger, acquisition, reorganization, sale of assets, spin-off of assets into a separate business, or similar transaction, or in the event of insolvency or bankruptcy. Should such an event occur, we will use reasonable efforts to direct the transferee to use personal information you have provided to us in a manner that is consistent with this Policy;
No mobile information will be shared with or sold to third parties or affiliates for marketing or promotional purposes, and Text Messaging originator opt-in data and consent are excluded from any such sharing.

Your personal information may be accessed by our duly authorized employees and officers, as well as by external suppliers appointed, where necessary, as data processors, who support us in providing services, for example payment and billing processing, order fulfillment, shipping and logistics, information technology and related infrastructure provision, customer service, email and SMS marketing, review collection, analytics, and anti-fraud checks in ecommerce transactions. Our principal service providers are Shopify (ecommerce platform and hosting), our payment service providers (payment processing and fraud screening), our shipping carriers (delivery), Google (analytics), Klaviyo (email and SMS marketing) and Judge.me (product reviews).

We use Shopify to power our online store. Shopify also processes personal data in connection with operating the platform, as described in the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/consumers, which we encourage you to read.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share personal information only with the service providers described above, who process it on our behalf and under our instructions, and as otherwise described in this Policy. You can still exercise your opt-out choices at any time as described in Section 14.

11. HOW WE SHARE YOUR PERSONAL INFORMATION

Airmsen only shares information when we have legitimate business reasons for doing so. We have shared and may share personal information collected for our business purposes in the following ways, or as otherwise disclosed to you at the time of data collection:

(a) Within our group. We may share the personal information we collect with our headquarters and affiliates.
(b) With service providers. We may share personal information with service providers who support our business and perform services on our behalf, based on our instructions and in compliance with appropriate confidentiality and security measures. Examples of such services include the processing of orders and card transactions, fraud detection and prevention, customer support, marketing communications, review collection, analytics, and sales-related or post-sales support.
(c) With any successor to all or part of our business. We may sell, transfer or otherwise share some or all of our assets, including personal information, in connection with a merger, acquisition, reorganization, sale of assets, spin-off of assets into a separate business, or similar transaction, or in the event of insolvency or bankruptcy. Should such an event occur, we will use reasonable efforts to direct the transferee to use personal information you have provided to us in a manner that is consistent with this Policy.
(d) As required by law or regulation. We will share personal information with companies, organizations or individuals outside Airmsen if we have a good faith belief that access, use, preservation or disclosure of the information is reasonably necessary in order to:
meet any applicable law, regulation, legal process or enforceable governmental request;
enforce any applicable terms of use or service, including investigation of potential violations;
detect, prevent or otherwise address fraud, security or technical issues; or
protect against harm to the rights, property or safety of Airmsen and its employees, our users or the public, as required or permitted by law.
(e) If we otherwise notify you and you consent to the sharing.

12. INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION

Our servers, and those of our service providers, may be located in the United States, the European Union or other jurisdictions. We, and other companies within our group of companies and our service providers, may use cloud-based technology or servers located in the United States or in other jurisdictions in order to provide an optimal experience for users.

If you are located in the EEA, the United Kingdom or Switzerland, we comply with the applicable legal requirements providing adequate safeguards for the transfer of personal information to countries other than the country in which you are located. In particular, we use contractual protections for the transfer of personal information to third parties, such as the European Commission's Standard Contractual Clauses, the UK International Data Transfer Addendum, and/or the EU-US Data Privacy Framework where our providers are certified, together with supplementary technical and organizational measures such as encryption, access controls and data minimization.

If you are a citizen or legal resident of the United States, please note that the privacy or data protection laws and regulations of other jurisdictions may not be considered adequate under United States law. By using our website, you confirm that you understand, and you expressly agree, consent to and authorize, the export, transmission, storage, processing and use of your information, including your personal information, to, from and within the United States, and that personnel within our group of companies and our service providers outside the United States may have access to your personal information. Your and our rights and obligations remain subject to the provisions of this Policy, as well as applicable Federal and State laws and regulations in the United States, and not of any other jurisdiction.

13. CHILDREN'S PRIVACY

Our website and services are designed for adults. We do not knowingly allow individuals under the age of 18 to set up an account with us. If you are under 18, do not use the website or our services. If we learn that we have collected or received personal information from an individual under the age of 18 without parental consent, we will delete that information. If you believe that we may have collected personal information from someone under the age of 18, please let us know by contacting us using the details at the end of this Policy, and we will take appropriate measures to investigate and address the issue as soon as practicable.

14. NOTICE TO CALIFORNIA RESIDENTS

This section supplements the rest of this Policy and applies to California residents. Any terms defined in the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, the "CCPA"), have the same meaning when used in this section.

Notice at collection. We collect the categories of personal information described in Section 2, for the purposes described in Sections 5 and 11, and retain them as described in Section 9. We do not knowingly collect or sell the personal information of consumers under 16 years of age.

Categories of personal information we have collected in the past twelve (12) months, the sources, the business purposes and the categories of recipients:

Identifiers (name, email address, postal address, phone number, IP address, device and online identifiers). Sources: from you; automatically from your device. Purposes: order fulfillment, account management, customer service, marketing, analytics, security, legal compliance. Recipients: ecommerce platform and hosting providers, payment processors, shipping carriers, marketing provider, analytics provider, review platform, fraud-prevention providers.
Commercial information (products purchased or considered, order history, purchase amounts). Sources: from you; created by your transactions. Purposes: order fulfillment, customer service, marketing, analytics, legal compliance. Recipients: ecommerce platform and hosting providers, payment processors, shipping carriers, marketing provider, analytics provider.
Financial information (payment authorization details, transaction status, last four digits of card). Sources: from you; from payment processors. Purposes: order fulfillment, refunds, fraud prevention, legal compliance. Recipients: payment processors, fraud-prevention providers.
Internet or other electronic network activity (browsing history on our website, interactions with our website and emails, cart activity). Sources: automatically from your device. Purposes: analytics, advertising, security, website improvement. Recipients: ecommerce platform and hosting providers, analytics provider, marketing provider, advertising partners.
Geolocation data at country or city level, derived from IP address. Source: automatically from your device. Purposes: currency and market configuration, shipping, fraud prevention. Recipients: ecommerce platform and hosting providers, fraud-prevention providers.
Audio, electronic or visual information you provide (for example photographs or videos submitted with a support request or a review). Source: from you. Purposes: customer service, warranty handling, displaying reviews. Recipients: customer support provider, review platform.
Inferences drawn from the above (for example product preferences or likely interest in a product line). Sources: derived from the information above. Purposes: personalization, marketing, analytics. Recipients: analytics provider, marketing provider, advertising partners.

We have not sold personal information to third parties, and we do not sell personal information within the meaning of the California Consumer Privacy Act of 2018 (California Civil Code sections 1798.100 to 1798.199). We do not share personal information with third parties for their direct marketing purposes within the meaning of California Civil Code section 1798.83. We also do not share personal information for cross-context behavioral advertising: the only third parties that receive personal information from our website are the service providers described in Section 10, which process it on our behalf. Even so, you may exercise your opt-out rights at any time as described below, and we honor opt-out preference signals.

Your California privacy rights

Right to know and access: you may request the categories and the specific pieces of personal information we have collected about you in the past 12 months, the sources, the purposes and the categories of third parties with whom we share it.
Right to delete: you may request that we delete personal information we have collected from you, subject to exceptions such as completing a transaction, honoring a warranty or product recall conducted in accordance with federal law, detecting security incidents, protecting against fraudulent or illegal activity, debugging to repair errors, complying with law, or defending legal claims.
Right to correct: you may request correction of inaccurate personal information.
Right to opt out of sale or sharing: see the link below.
Right to limit the use of sensitive personal information: we do not collect sensitive personal information for the purpose of inferring characteristics about you.
Right to non-discrimination: we will not discriminate against you for exercising your privacy rights. We will not deny you goods or services, charge you a different price, or provide a lower level of quality of goods or services because you exercised a privacy right.
Right to use an authorized agent: you may designate an agent to submit requests on your behalf. To use an authorized agent, you must provide the agent with written authorization. We may require you to verify your own identity with us, and we may deny a request from an agent that does not submit proof of authorization.

How to submit a request
Email service@airmsen.com, or use our request form at https://www.airmsen.com/pages/contact. Please include enough information for us to identify you, such as the email address used on your order. We will verify your request by sending a confirmation link to the email address we hold, and by comparing additional information, such as a zip or postal code and phone number, against our records. If we cannot verify your identity, we will explain this and direct you to our customer service team. You may also submit a request by calling +1 844-725-2333.

To opt out of the sale or sharing of your personal information, or of targeted advertising: https://www.airmsen.com/pages/data-sharing-opt-out. We honor opt-out preference signals such as Global Privacy Control sent by your browser or device.

Financial incentives. From time to time, we may offer financial incentives, such as coupons, discounts, vouchers or other price reductions, in exchange for your enrollment in our emails, newsletter, contests or similar communications. The amount or nature of the incentive will be specified in each instance before you submit your personal information to us. To receive a financial incentive you will be asked to provide certain personal information, such as your email address. You can opt into the financial incentive by submitting your personal information, and you can opt out by not submitting it, or at any time afterwards by using the contact details below or by clicking the "unsubscribe" or "opt-out" link in the marketing emails we send you. The value of the incentive is reasonably related to the value of the personal information you provide, having regard to the costs of collecting and retaining it and the benefit to our business of the resulting relationship.

If we receive an access request pertaining to household information, we may request further verification, as permitted by law, and may provide information in an aggregated format.

15. OTHER UNITED STATES PRIVACY RIGHTS

Residents of states with comprehensive privacy laws, including Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah and Virginia, may have rights to access, correct, delete and obtain a copy of their personal information, to opt out of targeted advertising and of the sale of personal information, and to appeal a decision we make about a request. To exercise these rights, email service@airmsen.com. If we deny your request, you may appeal by replying to our response with the word "Appeal", and we will review the decision and respond in writing within the period required by applicable law.

Where required, we will ask for your consent before processing your sensitive personal data, and we will not use your personal data for purposes that are materially different from those described in this Policy without first informing you.

16. CANADA

If you are in Canada, we handle your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial law, including Quebec's Law 25. This Policy is intended to comply with the requirements of those laws, and we will not collect, use or disclose your personal information without your knowledge and consent, except where permitted or required by law.

You may withdraw your consent to the collection, use or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice, and you may request access to, or correction of, the personal information we hold about you. To make a request, contact our Privacy Officer at service@airmsen.com. We will respond within 30 days. If we cannot grant your request, we will explain why and tell you about your options, including how to challenge our decision with the Office of the Privacy Commissioner of Canada or, for Quebec residents, the Commission d'accès à l'information du Québec.

Our Privacy Officer can be reached by email at service@airmsen.com.

17. YOUR PERSONAL INFORMATION PROTECTION RIGHTS AND YOUR RIGHT TO FILE COMPLAINTS BEFORE THE SUPERVISORY AUTHORITIES

Depending on your country or state of residence, you have certain rights regarding the personal information we hold about you, and certain choices about what personal information we collect from you, how we use it, and how we communicate with you.

These rights include the possibility for you to request:

access to your personal information, meaning that you have the right to request that we disclose what personal information we have collected, used and disclosed about you;
a copy of the personal information you have provided to us, and to request that the Company transmit your personal information to another controller (portability);
the adjustment or correction of data in our possession;
the deletion of any data for which the legal precondition for processing no longer exists;
to opt out of marketing communications we send you at any time;
to object to, or deny, processing for direct marketing purposes;
to restrict or object to the further processing of your personal information;
to revoke your consent, in cases where the processing is based on consent;
to limit the way in which we process your personal information.

If you are in the EEA, the United Kingdom or Switzerland, you also have the right to lodge a complaint with the supervisory authority in your country of residence, place of work or where the alleged infringement occurred. For the United Kingdom this is the Information Commissioner's Office (ico.org.uk).

You will not receive any discriminatory treatment when you exercise one of your privacy rights.

You can exercise any of the above rights by contacting us using the contact details in Section 20. The exercise of the above rights is subject to certain exceptions provided by law that are intended to safeguard the public interest (for example the prevention or identification of crimes) and our interests (for example maintaining professional secrecy). We will check that you are entitled to exercise the right you have requested, and will usually respond within one month (30 days). Where a request is complex or we receive multiple requests, we may extend this period, and we will tell you if we do.

18. EXERCISING YOUR PRIVACY RIGHTS

If you want to exercise any of the rights you have, you can send us your request by email to service@airmsen.com, or by regular mail to MEOMY CO LTD (d/b/a AIRMSEN), c/o Denver, Colorado, United States, marked "Attention: Privacy". Bear in mind that only you, or someone legally authorized to act on your behalf under the laws that apply to you, is allowed to send us requests to exercise your rights. Your request must also include enough information to enable us to verify that you are the individual who is the subject of your request, or to authenticate anyone else authorized to make the request on your behalf. We may request additional information or confirmation from you in order to do so.

We will generally respond to a complete and proper request, at no charge to you, within 30 days of receiving your verifiable and understandable request. If we need more time, we will notify you, and it will not be longer than another 30 days. If we send you a digital file to allow for data portability, we will use a widely used file format that should allow you to transmit the information easily.

Requests that are manifestly unfounded or excessive, in particular because of their repetitive character, may be refused or subject to a reasonable fee, in accordance with applicable law. Where we refuse a request, we will explain our reasons and tell you about your options, including how to complain to a supervisory authority.

19. UPDATES TO THIS PRIVACY POLICY

We may update and revise this Privacy Policy at any time and from time to time, for example to reflect changes in our practices, technology or legal requirements. If we do, we will post the updated and revised version on our website with a new "Last updated" date, and we recommend that you visit our website periodically so that you are aware of the changes being made. If you access or use our website after the effective date of an update or revision, you will be deemed to have accepted and agreed to comply with, and be bound by, the updated and revised Privacy Policy.

If you have an account or other ongoing relationship with us, and any of the updates or revisions are material, we will attempt to contact you using the most recent contact information you have provided to us, and notify you in advance if practicable. Where the law requires your consent for a particular change, we will ask for it.

20. CONTACT US

We respond to all questions, complaints or requests you send to us concerning your personal information. Please address these to our Privacy contact, who can be reached by email at service@airmsen.com. We can also be reached by phone on our toll-free number: +1 844-725-2333. Telephone conversations may be monitored or recorded to ensure quality control, compliance, and to enable us to respond more accurately and effectively to your concerns or questions.

You can also communicate by regular mail if you prefer, sending your inquiry to:
MEOMY CO LTD (d/b/a AIRMSEN)
c/o Denver, Colorado, United States
Attention: Privacy

Please include enough information to allow us to identify and respond to you, and the nature of your question, complaint or request, including any requests based on the exercise of your legal rights as described in this Privacy Policy.

Last updated: 16 October 2026