Warranty Terms and Conditions
The conditions below describe the prerequisites and scope of our warranty for AIRMSEN appliances.
This warranty does not affect your statutory rights, or the obligations of your retailer and your contract with them.
Important: where to make your warranty claim. If you bought your AIRMSEN appliance from another platform or retailer (for example Amazon, Walmart or TEMU), please make your warranty claim to that seller. Warranty claims for orders we did not take are handled by the seller you bought from, under that seller's own warranty terms and procedures, and we are not able to process those claims ourselves. This does not affect any rights you have against that seller.
Where this warranty applies
These warranty conditions apply to appliances purchased from us at www.airmsen.com. If you bought your appliance from us and it is still within the Warranty Period, we will provide warranty service.
Where an appliance is shipped to and operated in a country other than the one it was bought in (the destination country), the appropriate technical conditions, for example voltage, frequency and gas types, must be met, the climatic and environmental conditions in that country must be suitable, and there must be no legal restriction, such as a missing approval or declaration of conformity.
What this warranty covers
We will rectify defects affecting the appliance which are clearly attributable to material and/or manufacturing faults, provided they are reported immediately after being identified and within 12 months of the date of purchase, or within 24 months of the date of purchase for registered eligible appliances (the "Warranty Period").
Warranty service is provided free of charge. We will decide whether the remedy takes the form of a repair or a replacement of the appliance. Please note that replaced parts pass into our ownership.
Small appliances or vacuum cleaners that can reasonably be transported or posted may need to be handed over or shipped to our customer service centre.
Service may not be available in every remote or outlying area. We reserve the right to use approved local partners in those areas. Please contact our customer service department at service@airmsen.com if you need more information.
How to make a claim
Please have the following ready before you contact us. We need all of it to open a warranty claim, and we cannot assess a claim without it:
- Your order number.
- The model of your appliance.
- Photographs, or a short video, showing the fault.
- A brief description of the fault: what the appliance does, what you have already tried, and any error codes or indicator lights you have seen.
Contact us at service@airmsen.com with all of the above, and we will confirm whether your claim is covered and tell you what to do next. We may ask you to run a few simple checks before we arrange a repair or a replacement.
Have your proof of purchase ready as well: a purchase receipt must be presented in each case, showing the date of purchase and either the delivery or the installation date.
Please do not send the appliance back before you hear from us. Appliances returned without prior contact cannot be tracked by us, and we are not able to take responsibility for them if they are lost in transit.
If you did not buy your appliance directly from us, please see the important note at the top of this page: your claim must be made to the platform or retailer you bought from.
Proof of purchase
A purchase receipt must be presented in each case. It must show the date of purchase and either the delivery date or the installation date.
The latest of these dates is the start of the Warranty Period.
Replacements
In the event of a replacement appliance being supplied, we reserve the right to charge an appropriate monetary offset in respect of the period of use already enjoyed.
We are not obliged to provide a replacement which matches the other appliances in the household. The replacement will be from the local product portfolio.
The provision of services under warranty neither extends the term of the warranty nor sets in motion a new warranty period.
The warranty period for spare parts fitted ends with the expiry of the warranty on the appliance as a whole.
Appliances installed on boats
If the electricity is supplied from land, for example in the case of house boats, these warranty conditions apply.
If the electricity on the boat is generated by its own engine, these warranty conditions do not apply.
What this warranty does not cover
The warranty does not extend to fragile items such as glass or cosmetic parts, or to consumable items such as light bulbs.
Warranty liability will not be triggered by minor variances from nominal features which are of no significance to the appliance's value or fitness for purpose, or by damage caused by the chemical or electrochemical effects of water, by generally exceptional environmental conditions, by inappropriate operating conditions, or by the appliance having come into contact with unsuitable materials.
Likewise, no warranty liability will be accepted if the defects stem from transport damage for which we are not responsible, improper installation and assembly, improper use, including where an appliance has been used in a non-domestic environment, poor maintenance, or failure to observe the operating or assembly instructions.
Accidental damage and damage caused by the user are not covered. This includes damage from a drop or impact, cracked or broken parts, spillage or liquid ingress, damage caused by misuse, neglect or improper handling, and any other damage that is not clearly attributable to a material or manufacturing fault.
Modifications and alterations are not covered. If the appliance has been modified, altered or adapted in any way, or fitted with non-original parts, extras or accessories, any defect connected with that change is excluded from this warranty, and we may invalidate the warranty as set out below.
When we may invalidate the warranty
We reserve the right to invalidate the warranty if repairs are performed by persons not authorized by us to take such action, or if our appliances are fitted with non-original spare parts, extras or accessories.
We reserve the right to invalidate the warranty in the event of physical or verbal abuse towards any member of our staff.
Other claims against the warranty in respect of compensation for consequential or associated loss are excluded, except where such liability is legally mandatory.
Out-of-warranty repairs
We also offer repair services for appliances that are no longer under warranty, for which a fee will be charged. If we determine that a proper repair can be performed, the cost will include the price of any replacement parts.
Your statutory rights
Nothing in these warranty conditions excludes or limits any statutory rights you have as a consumer, including any legal guarantee of conformity available to you under the laws of your country of residence.
Changes to these terms
We may vary these terms and conditions from time to time, provided that such changes do not materially affect the nature and quality of the warranty provided hereunder. Any such changes will be notified to you as soon as is reasonably practicable.
Questions or concerns
If you have any questions or concerns about your appliance, your order or your warranty, please contact us at any time at service@airmsen.com. We will look into it and do our best to put things right for your order, and we will always come back to you with an answer.
Contact
When you contact us, please always include your order number. It is the quickest way for us to find your order and answer you.
Email: service@airmsen.com
Website: www.airmsen.com